Orders, Payments, Shipping & Returns

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Bank Transfer in eligible regions. Available options will be shown at checkout.

Payments are processed securely through trusted payment providers. Demodex Solutions does not store your complete credit or debit card details on our website.

Yes. Once your order has been successfully placed, you will receive an order confirmation by email containing your order details. If you do not see it within a few minutes, please check your spam or junk folder. If you still cannot find it, contact us at [email protected], and we will be happy to assist you.

If you need to change or cancel your order, please contact us at [email protected] as soon as possible. We will be happy to assist you if your order has not yet been processed or dispatched. Once an order has been shipped, it can no longer be changed or cancelled.

We ship to customers worldwide. Delivery availability may vary by destination, and some regions may be affected by local carrier requirements, customs procedures, or temporary postal restrictions.

Shipping costs depend on your destination and the available delivery method. The applicable shipping cost is calculated and shown at checkout before you complete your order.

Delivery within the European Union typically takes 1–3 business days. International delivery times vary depending on the destination, customs procedures, and the shipping method selected.

Once your order has been dispatched, tracking information will be provided when available for the selected shipping service. If you need assistance with your shipment, please contact us at [email protected].

Orders shipped outside the European Union may be subject to customs duties, import taxes, VAT, or other local charges imposed by the destination country. These charges, where applicable, are the responsibility of the customer.

If your order is delayed or appears to be lost, please contact us at [email protected] with your order number and, if available, your tracking information. Our support team will review the shipment and assist you.

Consumers may withdraw from their purchase within 14 days of receiving the order. Products should be returned unused and, where applicable, in their original sealed packaging. For hygiene and safety reasons, opened or unsealed products cannot normally be returned unless they are faulty, damaged, or incorrect.

To request a return, please contact us at [email protected] within the applicable 14-day withdrawal period and include your order number. We will provide you with the necessary return instructions and return address details.

Once we have received and inspected your returned goods, any approved refund will be issued within 14 days using the same payment method used for the original purchase, unless otherwise agreed. The time for the funds to appear in your account may also depend on your payment provider.

If your order arrives damaged, defective, or incorrect, please contact us at [email protected] as soon as possible with your order number and details of the issue. If applicable, please include clear photos of the packaging and items so we can review the problem and help resolve it promptly.

For hygiene and safety reasons, opened or unsealed products cannot normally be returned unless they are faulty, damaged, or incorrect. If you experience a problem with a product, please contact us at [email protected] with your order number and details of the issue so we can assist you.