Orders, Payments, Shipping & Returns

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Bank Transfer in eligible regions. Available options will be shown at checkout.

Yes, all transactions are processed securely using industry-standard SSL encryption and through trusted, PCI-compliant payment gateways.

Yes. Once your order has been successfully placed, you will receive an order confirmation by email containing your order details. If you do not see it within a few minutes, please check your spam or junk folder. If you still cannot find it, contact us at [email protected], and we will be happy to assist you.

If you need to change or cancel your order, please contact our support team as soon as possible. We will be happy to assist you if your order has not yet been processed or dispatched. Once an order has been shipped, it can no longer be changed or cancelled.

We ship to customers worldwide. Some international regions may have specific carrier requirements or temporary postal restrictions.

Shipping costs depend on your location and the selected delivery method. Standard and express shipping rates are calculated and shown at checkout.

Delivery within the European Union typically takes 1–3 business days. International delivery timelines vary depending on the destination and customs clearance.

Once your order has been dispatched, you will receive an email confirmation containing a tracking link to monitor your shipment's progress.

Orders shipped outside the European Union may be subject to import taxes, customs duties, and import fees, which are the buyer's responsibility.

If your order has not arrived within the expected delivery timeframe, please first check the tracking information provided in your shipping confirmation email. If there are no recent updates or you believe your parcel may be lost, contact us at [email protected] with your order number. We will investigate the shipment with the delivery provider and assist you in finding a suitable solution.

We offer a 14-day return period for unused and unopened products in their original packaging, in accordance with health and safety standards.

To start a return, contact our customer support team with your order number. We will provide instructions and return address details.

Refunds are processed within 5-10 business days of receiving and inspecting your returned items. The credit will be applied to your original payment method.

If your shipment arrives damaged, please take clear photos of the packaging and items immediately and email them to our support team with your order number to arrange a replacement.

For hygiene and safety reasons, opened or unsealed products cannot be returned unless they are faulty, damaged, or incorrect. If you experience a problem with a product, please contact us at [email protected] with your order number and details of the issue so we can assist you.