Privacy Policy

Your Privacy Matters

At Demodex Solutions, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains what information we collect, how we use it, and the choices and rights you have regarding your personal data when you visit or make a purchase through www.demodexsolutions.com.

We process all personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.

Information We Collect

Depending on how you interact with our website, we may collect the following personal information:

• Full name
• Email address
• Billing address
• Shipping address (if different)
• Telephone number
• Payment information (processed securely by our payment providers)
• IP address
• Order history
• Information provided when contacting our customer support team
• Information provided when subscribing to our newsletter

We also use cookies and similar technologies to improve your browsing experience, remember your shopping cart, analyze website traffic, and enhance the functionality of our website. You can manage your cookie preferences through your browser settings.

When We Collect Your Information

We collect personal data when you:

• Visit our website
• Place an order
• Create a customer account
• Subscribe to our newsletter
• Contact us with questions or support requests
• Submit feedback or product reviews
• Participate in promotions or surveys (when applicable)

How We Use Your Information

We use your personal information to:

• Process and deliver your orders
• Provide customer support
• Send order confirmations and shipping updates
• Process payments securely
• Manage your customer account
• Improve our products, services, and website
• Respond to your inquiries
• Send newsletters and promotional offers (only with your consent where required)

We only collect information that is necessary for these purposes.

Legal Basis for Processing

Depending on the circumstances, we process your personal data on one or more of the following legal grounds:

• To perform a contract with you (such as processing and delivering your order)
• To comply with legal obligations
• Based on our legitimate interests in operating and improving our business
• Based on your consent, for example when you subscribe to our newsletter

You may withdraw your consent at any time without affecting the lawfulness of processing carried out before your withdrawal.

Payment Information

Payments made through our website are processed securely by trusted third-party payment providers such as Worldpay and PayPal.

When processing your payment, certain information required to complete the transaction—including your name, billing information, order value, and payment details—will be securely transmitted to the selected payment provider.

Demodex Solutions does not store your complete credit or debit card details on its own servers.

Sharing Your Information

We respect your privacy.

We do not sell, rent, or trade your personal information to third parties.

We only share your information with trusted service providers when necessary to:

• Process payments
• Deliver your orders
• Provide website hosting and technical services
• Send newsletters (if you have subscribed)
• Comply with legal obligations

These service providers are required to protect your personal data and may only use it for the services they provide on our behalf.

Data Retention

We retain your personal data only for as long as necessary to:

• Fulfil the purposes for which it was collected
• Comply with applicable legal, accounting, or tax obligations
• Resolve disputes and enforce our agreements

When your information is no longer required, it will be securely deleted or anonymized.

Your Rights

Depending on your location and applicable law, you may have the right to:

• Access your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Restrict or object to certain processing activities
• Request a copy of your personal data (data portability)
• Withdraw your consent where processing is based on consent
• Lodge a complaint with your local data protection authority

We will respond to requests within the time required by applicable law.

Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, maintain your shopping cart, and analyze website performance.

You may disable cookies through your browser settings, although some features of the website may not function correctly.

For more information, please refer to our Cookie Policy.

Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Although no method of online transmission or storage is completely secure, we continuously work to maintain a high level of security for your information.

Contact Information

If you have any questions regarding this Privacy Policy or would like to exercise your privacy rights, please contact us:

Demodex Solutions Limited

1450 Chun Shing Factory Estate
85–89 Kwai Fuk Road
Kwai Chung, New Territories
Hong Kong

Email: [email protected]

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or our services.

Any updates will be published on this page with the revised effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.