anybody in canada order?

toronto · Post by **toronto** » Tue Dec 20, 2005 3:53 pm

quick question, once it leaves hong kong post, who does it get handed over to? i'm still waiting for my order, just wondering if it's canada post or say purolator that brings it...if canada post do they courier or does it come in regular mail?

death to acne · Post by **death to acne** » Tue Dec 20, 2005 4:24 pm

My parcel was delivered by Purolator and it took only 3 days from HK to my door in Richmond Hill. Super job!

toronto · Post by **toronto** » Wed Dec 21, 2005 12:00 am

i ordered a week ago, still nothing, i'm in markham..

frustrating..$14 is a lot for shipping

Post by **Walter** » Wed Dec 21, 2005 1:02 am

Hello

Because of logistic reasons we had some delay with the orders last week
but it looks the problem is in Canada, we looked up your order and this is the result

Outward Speedpost
Item Number: EE697436764HK
Posting Date Posting Time Drop-off Point
15-Dec-2005 10:10 Kwai Shing Post Office
Destination Canada

Date # Location Delivery Status
15-Dec-2005 Hong Kong Item posted and is being processed.
15-Dec-2005 Hong Kong Processed for departure.
16-Dec-2005 Hong Kong Departed.

Your order should be already at least 3 dayÃ¢â‚¬â„¢s In Canada but the tracking
files are still not showing that it arrived which is impossible, we will follow it up for you.

Maybe 14 dollar looks a lot but donÃ¢â‚¬â„¢t forget it comes from almost the other side of the world
and we loose money on the shipping, we pay more then we ask.
Most of the time our orders are delivered in 3 dayÃ¢â‚¬â„¢s but there are factors we donÃ¢â‚¬â„¢t have in
our own hands like customs etc.

Hope your order will arrive soon.

Best regards

Walter

toronto · Post by **toronto** » Wed Dec 21, 2005 4:06 am

i saw that on the tracking site, perhaps the delay is due to christmas rush?

hopefully it comes soon

toronto · Post by **toronto** » Wed Dec 21, 2005 5:56 pm

walter, any luck with the follow up?

Post by **Walter** » Wed Dec 21, 2005 7:02 pm

Still no change, strange........................

toronto · Post by **toronto** » Wed Dec 21, 2005 10:33 pm

that's not what i wanted to hear, does it usually update quickly?

Post by **Walter** » Wed Dec 21, 2005 10:59 pm

Normally yes, but if the person responsible of doing this doesnÃ¢â‚¬â„¢t do it...........
There can be so many reasons for a shipment to delay, hard to tell, it is even possible your order will be delivered without the tracking information updated, also happened before, we wills see.............

toronto · Post by **toronto** » Wed Dec 21, 2005 11:32 pm

wednesday..still nothing..when do we get worried? just curious

Post by **Walter** » Thu Dec 22, 2005 12:00 am

Not yet

toronto · Post by **toronto** » Thu Dec 22, 2005 10:55 pm

thursday nothing

wow after reading how everyone gets it so quick, this is really dissapointing

Post by **Walter** » Thu Dec 22, 2005 11:34 pm

Yes, not nice but this totally out of our hands, if it doesnÃ¢â‚¬â„¢t arrive next week we will ship your order again.

Walter

toronto · Post by **toronto** » Fri Dec 23, 2005 6:03 am

i know it's out of your hands, not really blaming you, just excited to use it after reading everyone's stories and it's dissapointing when i come home and still nothing..

death to acne · Post by **death to acne** » Fri Dec 23, 2005 5:02 pm

Toronto, have you got your parcel yet?

I live in Richmond Hill, Canada and I got mine ( my second order from DS) early this morning, Dec. 23, Friday, delivered by Purolator. May be yours come in the same batch. I place my order on Mon. Dec 19. Thank you Walter and your team in HK. You guys are very efficient!!