Inbound Customs Problem

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dgoldson
Posts: 3
Joined: Sat Jan 03, 2009 1:09 am

Inbound Customs Problem

Post by dgoldson »

Hey Walter, I've been using your products for a couple months now with good success. A recent order I've placed seems to be held up in customs for an unusually long period of time, however. I sent USPS an e-mail asking what might be the hold up. Normally your products arrive within a week, week and a half. It has now been 20 days (as of tomorrow). Any idea what I should do?


Thank you for contacting us about label ID number, EE844944898HK.

The latest information I have is your Express Mail International item arrived in the United States on 12/27/08.

I apologize, I cannot provide any specific information regarding your mail item. For further assistance regarding this item, the United States sender must call 1-800-222-1811:

Monday through Friday -- 8:00 AM to 9:30 PM Eastern Time
Saturday -- 9:00 AM to 7:00 PM Eastern Time
Sundays & Major Holidays -- Closed

If I can be of assistance to you in the future, please don't hesitate to contact me.

dgoldson
Posts: 3
Joined: Sat Jan 03, 2009 1:09 am

Re: Inbound Customs Problem

Post by dgoldson »

p.s., the order number is: 13799

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Walter
Posts: 743
Joined: Sun Jan 16, 2005 3:30 pm
Location: Hong kong
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Re: Inbound Customs Problem

Post by Walter »

hello

According our investigation your order is delivered the 5 of January.
Please let us know if there is still a problem.

Walter

dgoldson
Posts: 3
Joined: Sat Jan 03, 2009 1:09 am

Re: Inbound Customs Problem

Post by dgoldson »

Yes, it finally arrived. Thanks!

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