order number 10356

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Dee Parker

order number 10356

Post by Dee Parker »

Hi

Monday, 24 September 07 I ordered 4 products: 1. Xin Fumanling
cream 2. Zhongzhou ointment 3. Cosmetic Fumanling cream (the cream leaked out from the jar, it was a mess!) 4. Fulio acne cream. Monday, 1 October 07 I've recieved the first three items but not the last one - Fulio acne cream. Please respond.

Thank you
Dee Parker

Dee Parker

one missing product

Post by Dee Parker »

Please reply soon...... I want to be a happy customer!

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Walter
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Joined: Sun Jan 16, 2005 3:30 pm
Location: Hong kong
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Missing Fulio

Post by Walter »

Hello

The Fulio acne cream was out of stock but we have a new supply Fulio now
and will be send as backorder to you immediately.

Please apologize for this inconvenience

Walter

Dee Parker

Thank you

Post by Dee Parker »

Hi Walter

Thank you for not keeping me in the dark any longer. I appreciate it.

Dee Parker

Dee Parker

Fulio cream

Post by Dee Parker »

Walter

Just to let you know that I'm still waitng for that missing product - Fulio cream. Is it coming soon?

Dee Parker

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Walter
Posts: 743
Joined: Sun Jan 16, 2005 3:30 pm
Location: Hong kong
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Post by Walter »

We just have a note from the factory that the Fulio acne cream is one month delayed, a pity but nothing we can do about this, we have a new product to test, fulio acne lotion (Not cream), would you like us to send this one already for you to try?
complately for free of course.
this has nothing to do with the fulio acne cream which you paid and will be send to you as soon as we have them again.

Walter

Dee Parker

Fulio acne lotion

Post by Dee Parker »

Walter

Thank you for your reply. Yes, I would like to try your new product - Fulio acne lotion.

Dee Parker

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Walter
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Post by Walter »

OK Dee

Will be send tomorrow

Walter

abril317

Post by abril317 »

Hi Water, the same thing happened to me. I ordered 4 products but one of them did not come in my order. Im been sending emails to you guys but nobody answer me.
This is my order # 10479, and product i did not receive was Fulio acne cream.
Please if you can answer me I will be happy,,,it been already two weeks that Im trying to contact you.

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Walter
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Location: Hong kong
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Post by Walter »

Hi Fire hahahahahaha (got it?)

We still don’t have the new Fulio batch but we could get a small amount so we can ship
Your Fulio today, will include the new Fulio lotion as well for you to try.

We answered you by email but our mails are always returned, this happens more and more
because spam filters etc. around 30% of our emails to customers are returned,
so we decided to implement a ticket help desk system, if everything goes well
it will become active by the end of the week, then this email problems will be over.

Walter

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Walter
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Location: Hong kong
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Post by Walter »

Dee

Your Fulio will also be send today,
did you get the lotion?

Walter

Guest

let you know soon

Post by Guest »

Hi Walter

I will let you know next Monday 26th, I'm traveling at the moment. Thank you very much for taking care of the problem.

Dee

Guest

Thank you

Post by Guest »

Walter

I've received both products, Fulio acne lotion on Tuesday, 20th October 07, and Fulio acne cream on Wednesday, 7th November 07. Now I got everything that I need to fight back the demodex mites!

Thank you very much for taking care of the business. I appriciate it.

Dee

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