Problems with order, no answer per e-mail...

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Korobka
Posts: 2
Joined: Wed Nov 05, 2014 12:21 am

Problems with order, no answer per e-mail...

Post by Korobka »

Hello,
I placed my order number 100258 on Oct 28th and paid with my CC. The next day I received a confirmation about the payment from WorldPay, but not from Demodex Solutions.
I've also changed the payment method from Bank Transfer to CC, maybe this caused confusion with my order?
Anyway I wrote an e-mail at orders@demodexsolutions.com, but I've gotten back neither respond per e-mail, nor my order...

Could you please confirm my order?

Thank you very much.

Korobka
Posts: 2
Joined: Wed Nov 05, 2014 12:21 am

Re: Problems with order, no answer per e-mail...

Post by Korobka »

Just for info, if somebody interested:
I didn't get reply, but I've got my Order on 6th November and everything is fine.

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Walter
Posts: 743
Joined: Sun Jan 16, 2005 3:30 pm
Location: Hong kong
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Re: Problems with order, no answer per e-mail...

Post by Walter »

Hello

Probably we overlooked your email, apologies for this
We always take care our customers get their orders, whatever happens.
Thank you for letting us know that everything worked out ok.

Thanks

Walter

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