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Shipping & Returns

We will process your order as soon as possible, usually within 24 hours depending the time your order is made. As soon your order is shipped, you will get an email with the tracking number from your order which you can use on the Hong Kong EMS website to follow your order.

Hong Kong post EMS tracking website

Please be aware that using a Hotmail or Yahoo email address for ordering is not a good idea, most of the time, because of spam security, emails from commercial companies like ours are rejected so you don’t get your order confirmation and/or tracking number, idem for xxxxx.ru addresses.

Because the nature of our products, it is impossible for us to make a general refund policy, we can guaranty that our products work if used for the right purpose, however we have no insight where people are using our products for, neither if they treat in the way it is described on our website, therefore refunds will be given at the discretion of the Company Management. If you have questions about a refund just mail us at

info@demodexsolutions.com