http://www.demodexsolutions.com

1:

We always ship using Hong Kong EMS Speedpost, the shipping costs are calculated according weight and destination.
Actually, we pay more than we ask for the shipping, we pay around 18% from the shipping cost our self which means you get automaticly 18% shipping discount.
If you like to check the shipping price yourself, please visit
http://www.speedpost.hk/speedpost/sections/postageCalc/postageCalc.jsf
Fill in weight, destination and choose Non-document as item type.
In case EMS Speedpost is not available to your country like for example Ukraine, we ship with double registered air mail.

2:

Shipments sent via EMS Speedpost have tracking numbers assigned to each package, losses are therefore extremely unusual, however, in case of loss we will ship you order immediately again without any cost for the buyer, the package tracking numbers will be provided by email, the amount of time necessary to receive packages depends upon the destination country.but is usually 2 till 5 day's.
To follow the progress of your shipment go to

http://app3.hongkongpost.hk/CGI/mt/enquiry.jsp

and enter your 9 digit tracking number.

3:

We ship within 24 hours from receiving your order except in the weekends, Saturday morning (Hong Kong time) is the last shipment to go, orders placed later will be shipped Monday morning,
Please keep in mind the time difference, Standard Time +0800 UTC

4:

Please note that we theoretically can not ship to a post box, we need a physical address because the goods are insured and there needs to be somebody to sign for collecting the package.

5: .In case of any problem, please mail to: info@demodexsolutions.com